Connect with us

Whether you are looking to schedule an appointment to meet with a provider, request a 15-minute consultation, or have questions for us, please reach out by filling out this form. One of our office managers will return your message as soon as possible. You are also welcome to call or text us at 515-949-6918. We look forward to hearing from you!

Meet Our Administrative Care Team

  • A smiling man with short dark hair and a beard, wearing a blue patterned button-up shirt, standing indoors with a blurred background.

    Mark Robinson

    CO-OWNER

    HR, BILLING AND SCHEDULING

  • A woman with blonde hair, blue eyes, and a bright smile, wearing a dark green top, standing indoors with a blurred background.

    Michelle Smith

    OFFICE MANAGER

    BILLING AND SCHEDULING EXPERT

  • Portrait of a woman with blonde hair, blue eyes, wearing a patterned blue and white blouse, and earrings, smiling in a bright indoor setting.

    Jen Haidar, LISW

    CO-OWNER

Learn More about us

A note from our founder

“I started New Hope in 2008 with the mission of meeting people where they are with the love that God offers to each of us. In January of 2024, I semi-retired to begin a new chapter in my life as I care for my aging father. Before this transition, I passed the torch to Jen Haidar, who continues to support the original mission for New Hope. I now hold an advisory role at New Hope Healing to share my passion for people and my wisdom with the current team.

In addition to supporting New Hope Healing, I am looking forward to finally having the time I need to begin the book I have been planning for almost 20 years, and to further explore digital art and painting, a medium I discovered during the pandemic that has become one of my favorite ways to de-stress.”

-Jackie Joens, LMHC

A middle-aged woman with glasses, wearing a blue jacket with embroidery, a brown top, and blue jewelry, smiling indoors with a blurred background.